Best-Selling Author & Renowned Consultant Chip Bell Achieves Customer Devotion Through Online Training
Customer Service Week is October 1-5, and Impact Channel™, a division of the Washington Speakers Bureau, is celebrating by launching the Customer Devotion Impact Solution. The online learning and development program is a blended-learning approach using actionable learning tools—video lessons by customer-service expert Chip Bell, scenarios with role-play, interactive case studies, revealing self-assessments and guided action plan development—to train and inspire employees to deliver remarkable customer service.
“Where creating lasting customer devotion is concerned, Impact Channel gets it,” said Chip Bell, best-selling author, keynote speaker and renowned consultant on improving customer service for many Fortune 500 companies. “As Customer Service Week brings to our attention, delivering remarkable customer experiences is integral to business success and competitiveness.” He added, “Impact Channel has created a highly valuable tool for teaching some of the most effective and creative business ideas and strategies. Their framework helps to infuse the ideas throughout an organization’s DNA.”
Impact Solutions use interactive learning tools, including engaging video coaching, simulations and case studies, in order to cement new practices within organizations. Chip Bell’s customer-service strategies are integrated throughout companies via online polling, self-assessment, idea collection and collaboration. The dynamic experience can be easily internalized and applied by every member of an organization.
Chip Bell’s Customer Devotion Impact Solution is now available from Impact Channel.
About Chip Bell
Chip Bell has an unmatched passion for customer loyalty. He’s an expert at helping companies create intensely devoted and loyal customers who return time and time again. He’s the founder of the Chip Bell Group, which has helped many global organizations improve their services to gain long-term customer loyalty. He has authored over a dozen books on developing customer loyalty within organizations, including his latest, Customer Loyalty Guaranteed, which is being released during Customer Service Week.
About Impact Channel
Impact Channel™ (www.ImpactChannel.com), a division of Washington Speakers Bureau, delivers learning and development programs to organizations with the goal of infusing employees with the vision, passion and inspiration of world-renowned business experts to improve employee performance and advance your company’s business objectives. Impact Channel Solutions combine the proven strategies of leading business experts—including Mike Abrashoff, Chip Bell, Tom Morris, Tom Peters, Michael Treacy and Ann Rhoades—with a unique combination of learning tools: live keynote addresses; online learning programs; idea collection; collaboration; and Impact Reports that ground and guide personal and organizational strategy.
About Washington Speakers Bureau
Washington Speakers Bureau (www.WashingtonSpeakers.com) is the world’s #1 lecture agency, exclusively representing distinguished world leaders, influential business and management experts, dynamic motivational speakers, media personalities, humorists and sports figures. WSB provides direct access to the world’s foremost experts who deliver new ideas and insights to audiences worldwide, and manages travel and event logistics for their speakers so customers don’t have to. WSB also includes the Impact Channel™, an online training division that offers a combination of learning tools featuring leading business experts.
Washington Speakers Bureau is a part of Omnicom Group Inc. (NYSE:OMC) (www.OmnicomGroup.com). Omnicom is a leading global advertising, marketing and corporate communications company. Omnicom’s branded networks and numerous specialty firms provide advertising, strategic media planning and buying, interactive, direct and promotional marketing, public relations and other specialty communications services to over 5,000 clients in more than 100 countries.